Solution Converge

Post pandemic, organizations are working in a hybrid leveraging conference rooms & hoteling more than ever before. Conference rooms are hot beds of IoT devices and are notorious for failing just before meetings start. Expectations from the team are very (100% uptime), while they work in severe constraints (small teams, lots of disparate siloed H/W and systems).

Transform your AV/Conference room/Unified communications operations from manually fixing problems (after they happen), to being on top of incidents, potential failures points, health of conf. room infrastructure, etc. SmartHub’s CONVERGE™ automates the monitoring & management of AV equipment & collaboration infrastructure while providing proactive alerts and self-healing capabilities to resolve problems before they impact users.

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Why SmartHub CONVERGE

Reliable, Self-Healing and Exceptional meeting experiences

MONITOR HEALTH & REMEDIATE

Onboard, configure, monitor & manage Rooms and ALL its devices regardless of Make, Model or Protocol. Issues are detected within minutes to generate alerts and self-healing works to resolve automatically. Troubleshoot complex issues remotely by fetching logs/config & running commands on the devices.

AUTOMATED ROOM SWEEPS

Make manual room sweeps or daily check-outs a thing of the past. Automated room sweeps can be scheduled to run before the start of business to conduct an ad-hoc meeting in the room to ensure every single device works fine as part of the collaboration suite.

ISSUE ANALYSIS & METRICS

Track Uptime of Rooms, Mean Time To Resolve issues and Mean Time Between Failures. Leverage AI-driven predictive failure analysis of devices, sensors, and preventative maintenance insights to schedule repairs & version upgrades.

USAGE & PLANNING INSIGHTS

Analyze health, utilization, availability and occupancy patterns across room types,
device models, firmware versions and locations. Plan inputs for hardware/software refreshes and equipment purchases for new sites/rooms.

SECURITY ACROSS ALL DEVICES

Get notified when device configurations change from their optimal settings. Remotely and securely apply firmware updates over the air and ensure only the fully tested app versions (e.g., Zoom client) are deployed on your devices. Manage users, passwords and certificates across devices.

ENTERPRISE INTEGRATIONS

Integrate alerts into Email/Slack/Teams or other communication channels or tie into Incident Ticketing workflows (eg. ServiceNOW) for seamless operations. Deliver exceptional experiences by integrating with Calendars, HVAC and other building controls.